Live Chat
Write a message...

Terms of Service

Compliance

You agree that when using our website you are complying with all local laws. All relevant taxes must be paid in full accordance with the law. You agree that Alch B.V. cannot be held response for any damage or loss.

Processing Payments

Alch B.V. uses various payment processors. Depending on their authentication system status, we might experience delays in delivering your order. In the event that the payment does not clear to us immediately, we will wait until the payment is cleared. We must have this policy in place to avoid delivering orders which get declined by the payment processor being used.

Refund Policy

You are entitled to a refund if an order has not been completed. Due to the nature of the service, we will offer a refund for any quest that has not been completed. If you would like a refund, this would have to be indicated through our live chat service in order to notify us immediately.

Buying on Behalf of Someone Else

Buying on behalf of another individual is strictly prohibited. Under no circumstances may the user information paying not match the individual who places and/or collects the order. If a purchase is made on behalf of another user the payment will be canceled if it has not been completed. If it has already been completed, the payment will be refunded as soon as possible. Any fees associated with the refund would not be covered by Alch B.V.

Order Delivery

Under no circumstances will we ask you for your order back after it has been delivered.

Account Rentals

If a user has a dispute, it is expected they are able to back up a claim. We strongly recommend recording your experience.

Pursuing Fraud

When a chargeback is initiated after an order is delivered, we will use all information related to the purchase to dispute the matter.

Preventing Fraud

In order to maintain a low price, we keep our fraud exposure to a minimum. We may require phone and video confirmation.

Storing Identification

We believe in making responsible decisions with our clients person information. We automatically encrypt your verification video and add a watermark to it before storing it securely.

Denial of Service

We reserve the right to deny service to any user at any point throughout a transaction. If anything is owed to the user, they will be refunded. Any harassment of staff may result in a temporary or permanent ban from using live chat and all services.

Information Sharing

Any information communicated through live chat, email, or any other online or offline communication channel with Alch B.V. is considered to be non-proprietary unless a prior agreement has been made.

Masking Ip Addresses

If you use any software or services that change or mask your IP address, country of origin or device information, we have the full right to refuse doing business with you.

Order Details

You are responsible for providing the correct payment information. If you fail to do so, we reserve the right to cancel your order.

Changes to Agreement

We reserve the right to modify the terms of service at Alch.com at any point in time. You are responsible for reviewing it before transacting with us. By using Alch.com you agree to our terms of service in it’s entirety.