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Privacy Policy

Alch B.V. is a European based company. We are administered from The Netherlands. Below is our privacy policy as it relates to your use of www.alch.com.

Collection and Use of Personal Data

By using www.alch.com you knowledge that Alch B.V. may collect and store personal details. The following information may be collected, to reach out for personal manners. Information may be used for promotional purposes only if a user of www.alch.com consents to it. The following information may be collected:

(1) Information on device, browser, and website interaction
(2) The length of your visit and browsing path
(3) Geographical location, and IP address
(4) Order amount and email address
(5) Chat Transcripts.
(6) All information collected from promotional offers
(7) Referral source
(8) Name, profile picture, gender, date of birth
(9) Telephone Number
(10) Any contents of communicatio

This information is used to provide our services to the client in an efficient manner. Google Analytics is used to monitor website traffic behaviour interacting with www.alch.com. They may track data on your browsing behaviour.

Passwords For Services

Passwords provided to us through our website are shared with one individual service provider. The user who accepts your order is provided with the information to log into your account. If for any reason the service provider is unable to complete your order, it may be provided to a second service provider. It is expected that when providing a password to have a service completed, only the items relevant to the service are accessible.

Services are defined as a client providing www.alch.com with their virtual account information to perform a task which requires time. It may also refer to a product that they purchased, and are waiting on delivery for. These tasks can range between 5 minutes, and weeks depending on what the client orders. Throughout this time period, it is expected that the client will not log in, change passwords, or interfere with the service being completed in any way. Once a service is completed, the client is notified of it’s completed status through email. They are then instructed to change their password, eliminating the possibility of any alch.com representative re-accessing their account unless another order is made and a new password is provided.

Consent:

By using www.alch.com you acknowledge that you are providing consent to the use of all data mentioned in all of the above sections. Any client has the right to ask for what information we have collected on them. A written request may be made to Alch B.V. to indicated consent is no longer granted.

Cookies are stored and used throughout your experience at Alch.com. They are used to avoid asking a client for the same information multiple times. This may include: email, Runescape name, or personal identification. We store session IDs which resume a conversation on live chat if a user disconnects and reconnects shortly after. Cookies are also used to remember a visitors currency and language preference. We do not have a database which users must register with email and password for. We rely on cookies to be able to identify our clients past history with our website.

Government Issued ID

In order to minimize fraudulent or stolen bank, credit, and debit payments, we may ask for government issued ID in order to verify a purchase. We can ask for a client to prove they are the owner of the bank account, credit card, or debit card being used to make a purchase. This is done through our video verification system. After a user inputs their phone number, they are sent a link which they can use to take a video to provide verbal and visual confirmation that the transaction is authorized by the owner of the funds. A client will be told prior to purchasing if this is required. We may ask for this from any client which we’re prefer to pass a

We Manipulate And Encrypt Personal Information Provided To alch.com

When a user provides us with their ID, it is automatically watermarked before being stored. The IDs are also encrypted in storage. An ID will only be used to prove a purchase was authorized to (1) fight fraud, (2) prove delivery was made, (3) if requested by law enforcement. After an agent has confirmed your identity, your ID is automatically hidden from that agent, watermarked, and stored in an encrypted manner.

Administration of Personal Information

If personal information is provided to law enforcement, or used to combat fraud against a user, the user will be notified through a channel of communication which we have identified from the information available to us. This may include email, social media inbox, Discord, or Skype.

Third Party Websites

Our website may link to third party websites. We are not responsible for the actions in which any website other than alch.com engages in.